FAQ bonus138 –
Quick Answers for You

bonus138 accepts a variety of deposit methods including:

• Bank Transfer (FPX) – Maybank, CIMB, Public Bank, RHB, Hong Leong, AmBank and all major Malaysian banks
• DuitNow Transfer & QR – instant transfer from your banking app
• E-Wallet – Touch 'n Go eWallet, GrabPay, Boost, ShopeePay
• Cryptocurrency – Bitcoin, USDT, Ethereum and more

All deposits are processed automatically in under 5 minutes.

The minimum deposit at bonus138 is as low as RM 20 for most payment methods. This lets new members try the platform without committing to a large amount upfront. The maximum deposit limit depends on your chosen payment method and can be confirmed with our support team.

While deposits are usually processed within 5 minutes, delays can occur in the following situations: technical disruptions on the bank's system, transactions during system maintenance periods, or deposits requiring manual review. If your deposit has not arrived after 30 minutes, please contact live chat support with your payment proof (receipt screenshot) for immediate assistance.

bonus138 does not charge any processing fees for deposits. However, your bank or e-wallet provider may apply transaction fees in accordance with their own policies. For crypto deposits, network fees (gas fees) are borne by the sender at the current rate of the respective blockchain network.

Withdrawal processing times at bonus138 are among the fastest in the industry. Generally: DuitNow and e-wallets are processed within 5–15 minutes; FPX bank transfers take 15–60 minutes; crypto withdrawals complete in 30–120 minutes depending on network traffic. All withdrawals are processed 24/7, including weekends and public holidays.

The minimum withdrawal at bonus138 is RM 50 for most methods. Daily maximum limits depend on your chosen payment method and account verification level. Accounts with full KYC verification are eligible for higher withdrawal limits. For more specific limit enquiries, please contact our support team.

Withdrawals can be declined for several common reasons: bonus rollover requirements not yet met, KYC verification incomplete, bank account details do not match the account holder's name, or suspicious activity requiring review. Check your email and in-account notifications for details, or contact live support for clarification.

No. For security and anti-money laundering (AML) compliance reasons, all withdrawals must be made to a bank account or e-wallet registered in your own name – the same name as on your bonus138 account. Withdrawal requests to third-party accounts will not be processed.

The rollover requirement (or wagering requirement) is the total amount you need to wager before bonus funds can be withdrawn. For example, if you receive a RM 100 bonus with a 10x rollover requirement, you must place a total of RM 1,000 in bets first. Your rollover progress can be tracked in the promotions panel of your account. Each promotion has its own rollover requirement – check the Promotions for full details.

After registering and making your first deposit, go to the Promotions page and select "New Member Welcome Bonus". Click "Claim" and the bonus will be credited to your account automatically. Claims must be made within 7 days of your first deposit date. The welcome bonus can only be claimed once per account.

Bonus eligibility depends on the type of promotion. Some bonuses are specific to slots, others apply to Sports Betting, and some cover all game types. Additionally, certain games contribute different percentages toward rollover requirements (for example, table games may only contribute 20% compared to slots which contribute 100%). All details are stated in each promotion's terms.

Yes, you can cancel an active bonus through the promotions panel in your account. However, once a bonus is cancelled, the bonus amount will be deducted from your balance and all rollover progress made will be lost. Make sure you fully understand the implications before cancelling any active bonus. Contact support if you need further clarification.

bonus138 offers an extensive game library covering:

• Online Slots – 3,000+ titles from Pragmatic Play, PG Soft, Spadegaming and more
• Live Casino – Baccarat, Blackjack, Roulette, Sic Bo with live dealers
• Sports Betting – football, basketball, tennis, esports and 30+ other sports
• Poker & Table Games – Texas Hold'em, Omaha, and multiple poker variants
• Lottery & Keno – 4D, Toto, and local lottery variants

Yes, the bonus138 platform is fully optimised for mobile use. You can play directly through your mobile browser without installing any additional app. The interface automatically adapts to your phone or tablet screen size. The bonus138 App is also available for download for a smoother experience – the download button can be found at the bottom of the main page.

Yes. All slot games and table games at bonus138 use a Random Number Generator (RNG) certified by independent auditing bodies. This ensures every slot spin, card hand, or dice roll is entirely random and free from manipulation. Our game providers such as Pragmatic Play and PG Soft each hold fairness certificates from international regulatory bodies.

bonus138 uses 256-bit SSL encryption for all data transmissions between your browser and our servers. Your personal data is stored in systems protected by strict access controls. We do not sell or share your personal information with third parties without your consent, except where required by law. Read Privacy Policy for full details.

If you suspect unauthorized access, take immediate action: change your password right away, enable two-factor authentication (2FA) if you haven't already, review your login history in account settings, and contact our support via live chat to temporarily freeze your account for investigation. Don't delay – every minute counts in situations like this.

Absolutely not. bonus138 has never and will never ask for your password, PIN, or any sensitive account information through any channel – including email, SMS, live chat, Telegram, or phone. If you receive any such request, it is a phishing attempt. Report it directly to our support team and do not provide any information.

Log in to your bonus138 account, go to "Account Settings" and select the "Security" tab. Click "Enable 2FA" and follow the instructions to link your phone number. Once activated, every new login attempt will require an additional OTP code on top of your regular password. We strongly recommend all members enable this feature.