Bonus138 takes our responsibility to protect your privacy seriously. This document transparently explains how we collect, use, store, and safeguard the personal information of every member on our platform.
Six core principles that shape how bonus138 manages and protects your data.
All data transmitted between your device and bonus138 servers is encrypted using 256-bit SSL — the same encryption standard used by financial institutions and major banks in Malaysia.
Bonus138 has never sold, rented, or commercialised your personal information to third parties for marketing purposes. Your data belongs to you — it is not our commodity.
We operate in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). All data processing is carried out on a valid and accountable legal basis.
We clearly explain what data is collected, why it is collected, and how it is used. No data processing takes place behind the scenes without your knowledge.
You have the right to access, correct, or request deletion of your personal data at any time. Contact our support team and your request will be processed within the stipulated timeframe.
The bonus138 cybersecurity team monitors our systems around the clock to detect and prevent any unauthorised access, data breaches, or digital security threats.
This Privacy Policy is issued by bonus138 and applies to all individuals using our platform – including website visitors, registered members, and any party interacting with our services via the website, mobile app, or other digital channels provided by bonus138.
We recognise that trust is the foundation of the relationship we build with every member. As such, we are committed to processing your personal data responsibly, transparently, and in compliance with applicable laws – including Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international privacy standards.
By continuing to use the bonus138 platform, you confirm that you have read and understood this Privacy Policy and agree to the way we process your personal data as described herein.
Bonus138 only collects data that is strictly necessary to deliver our services safely and effectively. The following are the categories of data we collect:
| Category | Data Examples | Collection Method |
|---|---|---|
| Personal Identity | Full name, date of birth, MyKad / passport number | Account registration, KYC process |
| Contact Information | Email address, phone number, mailing address | Registration, profile updates |
| Financial Data | Bank account details, e-wallet, transaction records | Deposit and withdrawal process |
| Technical Data | IP address, browser type, operating system, device ID | Automatically collected during use |
| Usage Data | Game history, betting activity, platform activity | Automatically generated during gameplay |
| Communication | Support chat records, emails, feedback | Interactions with our team |
We do not collect sensitive data such as medical information, religious beliefs, or political views unless it is directly relevant to service requirements and you provide explicit consent.
The personal data we collect is used solely for the following purposes – and will not be used for any other purpose without notice and, where required, your consent:
Important Note: We may send you promotional communications via email or in-app notifications. You may opt out of receiving promotional communications at any time by contacting our support team.
All personal data processing by bonus138 is carried out on a valid legal basis. We rely on the following bases as appropriate to each situation:
Bonus138 does not sell, rent, or disclose members' personal data to third parties for their own commercial purposes. However, there are limited situations where we may need to share your data:
Every third-party service provider with access to member data is required to sign a data processing agreement that sets out strict data protection responsibilities in line with the standards we uphold.
We continuously invest in security infrastructure to protect your data from unauthorised access, loss, or disclosure. Key security measures we employ include:
While we implement comprehensive security measures, no digital system can guarantee 100% absolute security. We encourage you to also safeguard your password and login credentials by not sharing them with anyone.
Bonus138 retains your personal data for as long as it is needed for the purposes stated in this Privacy Policy or as required by law. Our general data retention guidelines are as follows:
Once the retention period expires, your personal data will be securely deleted or anonymised so it can no longer be linked to your identity.
The bonus138 platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform runs smoothly. The types of cookies we use:
You can manage cookie settings through your internet browser options. However, disabling essential cookies may affect certain platform functions.
As a data subject under Malaysia's PDPA and applicable privacy standards, you hold the following rights regarding your personal data held by bonus138:
To exercise any of the above rights, please contact our privacy team via support email or live chat. We will process your request within 30 days of receipt.
The bonus138 platform may contain links to third-party websites or services. This Privacy Policy applies only to data collected and processed by bonus138. We are not responsible for the privacy practices of any third-party websites you visit through links on our platform.
We encourage you to read the privacy policy of every website you visit, especially if you provide any personal information to them. bonus138 has no control over the content or data practices of those third-party websites.
The bonus138 platform is strictly for adults aged 18 and above. We do not intentionally collect or process personal data from individuals under the age of 18.
Should we discover that we have collected personal data from an individual below the minimum age requirement without proper age verification, we will take immediate steps to delete that data and close the relevant account.
If you are a parent or guardian who becomes aware that a minor under your care has registered on our platform, please contact us immediately at [email protected] so we can take the appropriate action.
Bonus138 reserves the right to amend or update this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or new platform features. The latest version will always be published on this page.
For significant amendments that materially affect how we process your data, we will notify you via in-platform notification or email at least 14 days before the changes take effect. Continued use of the platform after the effective date constitutes acceptance of the amended terms.
The "Updated" date shown at the top of this page reflects the date this Privacy Policy was last reviewed or modified.
If you have any questions, concerns, or wish to exercise your data rights, please contact the bonus138 privacy team through the following channels:
Privacy rights requests will be acknowledged within 48 hours and resolved within 30 days of receipt. For more complex requests, we will notify you if additional processing time is required.
This Privacy Policy is governed by Malaysian law. Any privacy disputes that cannot be resolved through negotiation may be referred to the Malaysian Personal Data Protection Commissioner or the relevant tribunal.
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